Aligning Stakeholders and Defining Product Direction Through a Three-Day Discovery Sprint
Industry
Telecommunications
Type of project
Discovery sprint workshop
Tools
Figma & Miro
My role
Workshop co-facilitator and designer
Overview
Participated in a three-day discovery workshop for a new initiative called Consumption Portal. The portal enables customers to manage pre-funded balances paid in advance for service usage across Genesys products, with real-time visibility into how funds are deducted as usage occurs—similar to a prepaid model. The workshop helped establish a shared understanding of customer needs, business goals, and product scope.
Needs Statement
“As a customer, I want to manage my pre-populated funds directly within my dashboard so that I can easily track how much I spend each month on specific applications.”
Workshop screens
wireframing
Following the three-day workshop, I translated the agreed-upon direction into a low-fidelity interactive prototype and reviewed it with the same stakeholder group to validate assumptions and confirm alignment before moving forward.
Hi-fidelity mockups
Final high-fidelity mockups were created based on validated wireframes and customer feedback, resulting in a clear, scalable experience that helps customers understand and manage their usage-based balances with confidence.
Outcomes
Successfully completed the entire project in just 7 working days, exceeding expectations!
10+
Company’s resources saved in oppose to typical resources needed for this size of project
50%
subscription increased within a month
99+
Customers won by Genesys within 6 months of launch