Summary

Pronouns
He/him

Location
St. Charles, IL USA

Education
B.Com, Commerce β€” Gujarat University
Web & graphic designing , Art β€” Arena animation, division of aptech limited

Certificates
Design thinking explorer β€” Genesys
Design thinking practitioner β€” Genesys Design thinking - beginner’s guide β€” IxDF
Human computer interaction (HCI) β€” IxDF
BigQuery for machine learning β€” Qwiklabs
Conducting usability testing β€” IxDF

Interests
Photography, cooking, travel & cricket

Background
Asian

πŸ‘‹ I'm Ashish, a Product Designer in Chicago πŸ•, previously in Toronto. πŸπŸ’

πŸ‘‹ I'm Ashish, a Product Designer in Chicago πŸ•, previously in Toronto. πŸπŸ’

I am a curious, self-driven product designer passionate about crafting exceptional digital experiences. I enjoy mentoring, especially supporting junior designers as they grow in the field. I have extensive experience building and scaling design systemsβ€”such as Genesys Spark and SOTI Elevateβ€”creating cohesive visual languages and reusable components that improve consistency and speed across products.

Currently, I’m a Senior Product Designer at AMEX, leading the Trip Cancel Guard feature, a travel protection product available exclusively to AMEX credit card customers that can be purchased after booking a flight. In this role, I’ve learned to deliver data-driven results in complex environments with limited resources, multiple stakeholders, and strict approval processes. This experience has helped me develop a flexible design process that drives user-friendly, high-converting digital experiences.


US Patents

US10222933B2
System and method for managing multiple interactions β€” Genesys

US10015315B2
Call center builder platform β€” Genesys

USD771643S1
Display screen with graphical user interface β€” Genesys

USD802613S1
Display screen with graphical user interface β€” Genesys

WO2022046970A1
Systems and methods relating to post-purchase support of customers β€” Genesys


Honors & awards

πŸ† American Express Blue Box Award 2025 β€” AMEX

πŸ₯‡ Team Recognition award 2025 β€” AMEX

πŸ“£ Nominated for MVP award 2023 β€” SOTI

πŸ† CTO appreciation award 2017 β€” Genesys

πŸ† CX champion award 2016 β€” Genesys

πŸ† CTO award for excellence UX team 2016 β€” Genesys

πŸ† Appreciation award 2014 β€” Genesys

πŸ† CTO award for excellence UX team 2014 β€” Genesys

πŸ₯‡ Honored for best visual design 2012 β€” Affinity

πŸ† Best web design award 2009 β€” WSI